Customer Support

Shipping

After placing your order, the process time is 1-3 business days. Orders placed on the weekend will be fulfilled the following business day. Once your order has been confirmed you will receive an email with your tracking information.

Domestic Shipping (Australia)

Standard: 2 - 8 Business Days

Express: 1 - 4 Business Days

International Shipping

Standard: 6 - 27 Business Days (Depending on location)

Returns Policy

At Westt 09, we strive to ensure complete customer satisfaction with every purchase. However, we understand that there may be occasions where you may need to return an item. Please read our refunds policy carefully to ensure a smooth and hassle-free experience:

  1. Eligibility for Refunds:

    • We accept returns and offer refunds for items that are unused, unworn, and in their original condition.

    • Returns must be initiated within 30 days of the purchase date.

    • Proof of purchase, such as the order number or receipt, is required for all returns.

  2. Non-Refundable Items:

    • Certain items are not eligible for refunds, including but not limited to:

      • Items marked as final sale.

      • Gift cards.

      • Personalized or customized items.

  3. Return Process:

    • To initiate a return, please contact our customer service team at info@westt09.com.au to request a return authorisation.

    • Once your return request is approved, you will receive further instructions on how to proceed with the return.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.

    • We recommend using a trackable shipping service to ensure the safe return of your item.

  5. Refund Processing:

    • Refunds will be issued to the original payment method used for the purchase.

    • Please allow up to 10 business days for the refund to be processed and reflected in your account.

  6. Exchanges:

    • If you wish to exchange an item, please follow the return process with your order number and details attached.

  7. Damaged or Defective Items:

    • If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the issue. We will work to resolve the issue promptly.

  8. Contact Us:

    • If you have any questions or concerns regarding our refunds policy or the return process, please don't hesitate to reach out to our customer service team at info@westt09.com.au

  • By making a purchase from Westt 09, you agree to abide by the terms outlined in this refunds policy. We appreciate your understanding and cooperation in ensuring a positive shopping experience with us.